Terms of Service
Welcome to Supr Analyst ("Supr Analyst," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of Supr Analyst's services, including our website, platform, Slack integration, and AI-powered analysis tools (collectively, the "Services").
1. Acceptance of Terms
By accessing and using Supr Analyst's services, including our web platform, Slack integration, and AI-powered analysis tools, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.
Please note that Supr Analyst is currently in a pilot/beta phase. Features and services may evolve during this period, and we may update these Terms accordingly as the service develops. We appreciate your participation in helping us improve our services during this early stage.
2. Account Registration and Security
2.1 Account Creation:
To use our Services, you must first register for an account. During the registration process, you are required to provide accurate, current, and complete information. It is your responsibility to maintain the confidentiality of your account credentials, and you agree to promptly update your account information whenever any changes occur.
2.2 Account Security:
You bear full responsibility for all activities that take place under your account. In the event of any unauthorized use of your account, you must notify us immediately. We maintain the right to suspend or terminate any accounts that violate these Terms. Additionally, you are prohibited from sharing your account credentials with third parties.
3. Service Usage and Restrictions
3.1 Permitted Use:
When using our Services, you are permitted to do so only for legitimate business purposes, and you must ensure compliance with all applicable laws and regulations. Additionally, you may integrate our Services with supported database systems, provided you use secure protocols.
3.2 Prohibited Activities:
You agree not to attempt any security bypasses or unauthorized data access, nor use the Services in ways that could harm others or spread malware. Furthermore, you are not permitted to reverse engineer or decompile any part of our Services. The Services may not be shared, resold, or redistributed without proper authorization, and you must not upload any content that would infringe upon intellectual property rights.
4. Data Processing and Privacy
4.1 Data Handling
we process all information in accordance with our Privacy Policy while ensuring that you maintain complete ownership of your organization's data. Our robust security protocols and strict data isolation practices are designed to protect your information, with raw database information remaining securely within your infrastructure at all times.
4.2 Slack Integration
For Slack integration functionality, our bot processes messages in threads where it is mentioned, but only reads messages that occurred before the most recent mention. All communications are handled with the utmost security and in full compliance with our Privacy Policy, and organizations have the flexibility to configure integration settings to align with their specific requirements and preferences.
5. Service Availability and Support
5.1 Service Level Commitment
We are committed to maintaining high availability of our Services, though we cannot guarantee completely uninterrupted or error-free operation. To minimize disruption, we will provide reasonable advance notice for any scheduled maintenance, and we maintain the right to modify or discontinue features with appropriate notification to our users.
5.2 Technical Support
Our technical support team is accessible through designated support channels, with response times prioritized and determined based on the severity of the reported issue. This ensures that critical matters receive appropriately rapid attention while maintaining efficient support operations.
6. Intellectual Property Rights
6.1 Our Rights
All intellectual property rights in the Services are exclusively owned by Supr Analyst, including our protected trademarks, logos, and brand features. The Service's software, design, and content are proprietary assets that remain under our ownership and protection.
6.2 Your Rights
While using our Services, you maintain full ownership rights to your organization's data, granting us only the limited rights necessary to process your data for service delivery. You retain the ability to export your data through the mechanisms provided within our Services.
7. Payment Terms
7.1 Billing
Payment terms are determined by your selected subscription plan, with all fees being non-refundable except where required by law. We reserve the right to modify our pricing structure, and will provide reasonable notice of any changes to ensure transparency in our billing practices.
7.2 Cancellation
You have the flexibility to cancel your subscription in accordance with your plan's specific terms, with the cancellation taking effect at the conclusion of your current billing cycle. Please note that we do not provide refunds for partial period usage after cancellation.
8. Limitation of Liability
We provide the Services "as is" without any warranties, and we cannot be held liable for indirect, incidental, or consequential damages that may arise from their use. Our total liability in any circumstance is strictly limited to the amounts you have paid for the Services.
9. Termination
These Terms may be terminated by either party with proper notice, and we reserve the right to suspend or terminate services if these Terms are violated. Upon termination, you must immediately discontinue use of our Services, though you will have a 30-day window to export your data from our platform.
10. Changes to Terms
We reserve the right to update these Terms periodically, and we will provide notification when material changes are made. By continuing to use our Services after such changes are implemented, you acknowledge and accept the updated Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of or relating to these Terms, including their validity, interpretation, breach, or termination, shall be subject to the exclusive jurisdiction of the courts in India.
12. Contact Information
For any questions or concerns regarding these Terms, you can reach our legal team via email at legal@supranalyst.com.